Shipping Policy

Order Processing

All orders placed at Safari Cards PDX are processed during regular business days, Monday through Friday. Our team carefully inspects, packages, and prepares each collectible trading card order to ensure your products are properly protected during transit.

• Handling Time: 1–2 business days (Monday–Friday) from the time your order is placed and confirmed.
• Order Cut-Off Time: Orders placed before 2:00 PM CST (GMT-05:00), Monday through Friday, will begin processing the same business day. Orders placed after 2:00 PM CST, or on weekends and holidays, will begin processing on the next business day.
• Processing Exclusions: Orders are not processed on Saturdays, Sundays, or recognized U.S. holidays. Processing will resume on the next business day.

Shipping Timeframes

Shipping Confirmation and Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing:

• Your order number
• Tracking number
• Carrier information
• Estimated delivery date (if available from the carrier)

You can track the status of your shipment by using the tracking number provided in your confirmation email. Tracking updates may take 24–48 hours after shipment to appear in the carrier's system.

If you have not received a shipping confirmation within 3 business days of placing your order, please contact us at contact@pdxcardsafari.shop.

Packaging and Card Protection

At Safari Cards PDX, we understand the importance of proper packaging for collectible trading cards. Every order is carefully packaged to protect your cards during transit. Depending on the products ordered, our packaging methods may include:

• Penny sleeves and top loaders for individual cards
• Team bags or resealable bags for card lots
• Bubble wrap or cushioning material for sealed products and boxes
• Rigid mailers or boxes to prevent bending and crushing
• "Do Not Bend" and "Fragile" labels where appropriate

We take care with every shipment, but please note that factory-sealed product packaging may show minor shelf wear that occurred prior to our receipt from the manufacturer or distributor. This is not considered shipping damage.

Delivery Issues

Incorrect Shipping Address

It is the customer's responsibility to provide an accurate and complete shipping address at the time of purchase. Safari Cards PDX is not responsible for packages delivered to incorrect addresses due to errors in the address provided by the customer. If you realize your address is incorrect after placing an order, please contact us immediately at contact@pdxcardsafari.shop, and we will attempt to update the address before the order ships. Once a package has been shipped, address changes may not be possible.

Lost or Missing Packages

If your tracking information indicates that your package has been delivered but you have not received it:

1. Check with household members, neighbors, or building management.
2. Look for the package in a secure location or alternative delivery spot at your address.
3. Contact your local post office or carrier facility for additional information.
4. If you are still unable to locate the package, contact Safari Cards PDX at contact@pdxcardsafari.shop with your order number so we can assist you.

Damaged Packages

If your package arrives visibly damaged upon delivery:

1. Take photographs of the damaged outer packaging before opening.
2. Take photographs of the contents and any damage to the products inside.
3. Contact Safari Cards PDX at contact@pdxcardsafari.shop with your order number and photographs.

We will work with you to resolve the issue, which may include a replacement or refund depending on the circumstances. Please refer to our Refund & Returns Policy for detailed information.

Carrier Delays

Occasionally, shipments may experience delays due to factors beyond the control of Safari Cards PDX, including but not limited to:

• Weather events and natural disasters
• Carrier operational issues or high volume periods
• Federal holidays
• Customs processing (if applicable)
• Regional delivery disruptions

Safari Cards PDX is not responsible for delays caused by the shipping carrier after the package has been tendered for delivery. However, if your package appears to be significantly delayed beyond the estimated transit time, please contact us so we can investigate.

Holiday and Peak Season Shipping

During major holidays, product release weekends, and peak shopping seasons, both our processing times and carrier transit times may be slightly longer than usual. We recommend placing orders early during these periods to allow for potential delays.

International Shipping

At this time, Safari Cards PDX primarily serves customers within the United States. If you are located outside the United States and are interested in ordering, please contact us at contact@pdxcardsafari.shop to discuss availability and shipping options. International orders, if available, may be subject to additional shipping fees, customs duties, taxes, and import regulations, all of which are the responsibility of the customer.

Order Changes and Address Updates

If you need to modify or cancel your order, or update your shipping address, please contact us as soon as possible at contact@pdxcardsafari.shop. We will do our best to accommodate your request, but changes cannot be guaranteed once an order has entered processing or has been shipped. Please also review our Cancellation Policy.

This Shipping Policy is provided for informational and operational purposes and should be reviewed by qualified legal counsel before publication.