WARRANTY REPLACEMENT POLICY

Overview

The Warranty Replacement Policy at Safari Cards PDX applies to eligible products that arrive with manufacturing defects, shipping damage, or incorrect fulfillment. Depending on the situation, resolution may include a replacement product or a full refund, at the discretion of Safari Cards PDX.

This policy works in conjunction with our Refund & Returns Policy. For general returns and refund information, please refer to that page.

What This Policy Covers

The Warranty Replacement Policy applies to the following situations:

Manufacturing Defects vs. Normal Variations

Collectible trading cards are manufactured products, and it is important to understand the difference between a true manufacturing defect and normal manufacturing variations that are inherent to mass-produced cards.

What Is Considered a Manufacturing Defect

• Severe printing errors that make the card unusable or unrecognizable
• Cards missing from sealed factory-produced packs (unusual and rare)
• Foreign objects in sealed factory packaging that indicate manufacturing failure
• Cards that are clearly outside the normal quality range produced by the manufacturer

What Is Considered Normal Manufacturing Variation

• Slight centering variations (common in nearly all modern and vintage cards)
• Minor edge softness or roughness
• Small surface textures or subtle print marks consistent with standard production
• Slight variations in foil, holographic effects, or refractor patterns
• Minor variations in color, saturation, or ink registration within normal manufacturing tolerances
• Corner softness within normal ranges

Packaging Damage

Please note that manufacturer packaging on sealed products (such as hobby boxes, blaster boxes, and booster boxes) may exhibit minor shelf wear, dents, or scuffs from the manufacturer, distributor, or shelf storage before arrival at Safari Cards PDX. Minor packaging wear is common in the industry and is generally not considered a defect.

Significant packaging damage that occurred during shipment or that compromises the seal of a sealed product should be reported using the process described below.

Third-Party Grading Considerations

Cards purchased from Safari Cards PDX in ungraded condition are not covered by any warranty relating to third-party grading results (such as PSA, BGS, CGC, SGC, or others). Grading outcomes are determined by independent grading companies and are subjective. Grading results for ungraded cards are not grounds for a warranty replacement.

Cards sold by Safari Cards PDX as already graded by a third-party service are inspected before shipping and are covered by the standard warranty for shipping damage or incorrect fulfillment.

How to Request a Warranty Replacement

To request a warranty replacement, please follow these steps:

1. Contact Us Promptly: Email us at contact@pdxcardsafari.shop as soon as you notice the defect, damage, or incorrect fulfillment.
2. Include Your Order Number: Provide the order number associated with the affected purchase.
3. Provide Photographs: Include clear photographs of the affected product(s), including the packaging, the product itself, and any specific defects or damage. If the outer shipping packaging was also damaged, include photos of that as well.
4. Describe the Issue: Provide a detailed description of the issue, including when it was noticed and any relevant context.
5. Await Instructions: Our team will review your submission and respond with next steps, which may include instructions for returning the affected product.
6. Inspection: Once we receive the product (if a return is required), we will inspect the item within 72 hours of receipt.
7. Resolution: Based on the inspection and the nature of the issue, you may receive a replacement product or a full refund. Refunds are processed within 7 business days after inspection.

Resolution Options

Depending on the specific situation and product availability, Safari Cards PDX may offer one of the following resolutions for a covered warranty claim:

• Replacement: A replacement of the same product, subject to availability.
• Full Refund: A full refund of the purchase price of the affected product, including original shipping and handling fees where applicable.
• Alternative Resolution: An alternative resolution mutually agreed upon between Safari Cards PDX and the customer.

The specific resolution offered will be determined by Safari Cards PDX based on the nature of the issue, product availability, and other relevant factors.

Non-Covered Issues

The following situations are not covered by this Warranty Replacement Policy:

• Damage caused by the customer after the product has been delivered.
• Wear or damage resulting from opening, handling, or use by the customer.
• Normal manufacturing variations that are common to collectible trading cards.
• The specific cards, inserts, parallels, autographs, or memorabilia cards pulled from randomized products such as booster packs, hobby boxes, or blaster boxes.
• Changes in the market value of the products.
• Third-party grading results for cards purchased in ungraded condition.
• Damage or issues caused by third parties after delivery, including grading services, storage, or resale.
• Warranty claims submitted beyond the standard 90-day return window without valid justification.

Timeframe for Warranty Claims

Warranty replacement claims should be submitted as soon as reasonably possible after receiving the affected product. Claims are generally handled within the standard 90-day return window described in our Refund & Returns Policy.

For shipping damage or missing items, we strongly recommend reporting the issue within 7 days of delivery to help ensure prompt resolution.

Inspection Process

After we receive a returned product for warranty evaluation, our team will inspect it within 72 hours to verify the nature of the claim. If the claim is validated, a replacement or refund will be processed. Refunds are processed within 7 business days after inspection.

Limitations

This Warranty Replacement Policy applies only to products purchased directly from Safari Cards PDX through our website at pdxcardsafari.shop. Products purchased from third parties, resellers, or unauthorized channels are not covered.

Safari Cards PDX's total liability under this Warranty Replacement Policy is limited to the purchase price of the affected product, including original shipping and handling fees where applicable.

Changes to This Policy

Safari Cards PDX reserves the right to modify or update this Warranty Replacement Policy at any time. Changes will be posted on this page with an updated date. Continued use of our website and services after any changes constitutes acceptance of the updated policy.

This Warranty Replacement Policy is provided for informational and operational purposes and should be reviewed by qualified legal counsel before publication.