TRACK YOUR ORDER

How to Find Your Tracking Information

After your order ships from Safari Cards PDX, you will receive a shipping confirmation email that contains your tracking number and carrier details. Here's how to use it:

1. Check Your Inbox: Look for a shipping confirmation email from Safari Cards PDX. Be sure to also check your spam or junk folder.
2. Locate Your Tracking Number: Your unique tracking number and the shipping carrier will be listed in the email.
3. Visit the Carrier's Website: Enter your tracking number on the shipping carrier's official tracking page.
4. Monitor Updates: Tracking updates typically post within 24–48 hours of shipment and will continue to update as your package moves through the delivery network.

Order Status Overview

Your order will typically move through the following stages:

Shipping Timeline Reminders

• Handling Time: 1–2 business days (Monday–Friday) after order placement
• Transit Time: 3–5 business days (Monday–Friday) after shipping
• Order Cut-Off: 2:00 PM CST (GMT-05:00) for same-day processing

All shipping timeframes are estimates. For complete shipping information, please review our Shipping Policy.

Tracking Not Updating?

It's normal for tracking to take 24–48 hours to update after shipment. If your tracking hasn't updated after several business days, try the following:

1. Wait an additional business day — carrier systems sometimes have delays.
2. Double-check that you're using the correct tracking number.
3. Visit the shipping carrier's website directly to check for any service alerts in your region.
4. If tracking still doesn't update or you have concerns, contact Safari Cards PDX at contact@pdxcardsafari.shop with your order number.

Package Marked as Delivered But Not Received

If your tracking indicates the package has been delivered but you haven't received it, please:

1. Check with household members, roommates, neighbors, or building management.
2. Look at possible delivery locations at your address such as porches, mailboxes, entryways, or side doors.
3. Contact your local post office or the carrier's local facility for additional delivery information.
4. If you still can't locate the package, email us at contact@pdxcardsafari.shop with your order number so we can assist.

Delivery Delays

Occasionally, shipments may be delayed due to circumstances beyond our control, including:

• Severe weather or natural events
• Carrier operational disruptions or peak-season backlogs
• Federal holidays
• Regional service delays

Safari Cards PDX does not guarantee specific delivery dates. We appreciate your patience if your shipment is delayed and are here to help if you have concerns.

Damaged During Shipping?

If your package arrives with visible damage or if the products inside were damaged in transit, please email us at contact@pdxcardsafari.shop with your order number and clear photographs of the packaging and the affected items. Retain original packaging until the issue is resolved. See our Refund & Returns Policy and Warranty Replacement Policy for details.